Cancellation & Returns

Eligibility windows

• Cancellations: available until your order is prepared for shipment
• Returns: within 7 days of delivery for unopened, resale-ready products
• Damaged or incorrect items: let us know within 48 hours so we can make it right

How to start a request

• Email orders@juicywhip.com with your order number, photos (if damaged), and the reason for the request
• Keep products in their original packaging when possible so we can verify the issue
• Our team will confirm eligibility and share the next steps or a return label when applicable

Condition of returns

JuicyWhip beverages and mixes are perishable; for safety, we can only accept sealed items in original condition unless there was a quality issue on arrival.

• Include all accessories, promotional items, and packing slips with your return
• If the return is due to our error, we will cover return shipping
• If the return is discretionary, shipping costs may be deducted from the refund

Refunds and exchanges

• Refunds are issued to the original payment method after inspection of returned items
• Processing typically takes 3–10 business days depending on your bank
• Exchanges are subject to stock availability; we will confirm timing before shipping replacements